User Agreement – Rize of Hope (Rizeofhope.com)

Welcome to RizeofHope.com. This website (the “Site”) is operated by Rize of Hope. By using this Site, you agree to all terms, conditions, and notices outlined in this Agreement. Please read carefully and keep a copy for your records.

Rizeofhope.com operates as an E-Commerce Platform Providing Dietary & Wellness Supplements.

California Privacy Rights – Rize of Hope Privacy Policy

California law requires that we explain how we collect, use, and protect your personal information. This Privacy Policy covers all data collected on Rizeofhope.com and through our Customer Service team.

We do not sell, rent, or share personal information except with your consent or when legally required.

You may opt out of information sharing at any time by contacting us through our Contact Form.

If this Privacy Policy changes, the updated version and revision date will be posted here.

Personal Information We Collect

We collect personal data when you:

  • Visit Rizeofhope.com
  • Create an account
  • Place an order
  • Contact Customer Service

Information collected may include:
Name, billing/shipping address, email, phone number, payment details, and order history.

We also automatically collect:
IP address, browser information, device type, site usage patterns, and cookies to improve your shopping experience.

Cookies help track cart items, login sessions, and site preferences. You may disable cookies, but doing so may limit some functions.

We may also use publicly available sources to improve accuracy and personalize recommendations.

Children’s Online Privacy Protection

We do not knowingly collect information from anyone under 18 years old.
Minors may only use the Site with parental supervision.

How We Use & Share Your Information

We do not sell or rent your personal information.

We may share data with trusted third-party partners for:

  • Payment processing
  • Fraud prevention
  • Order fulfillment and shipping
  • Website analytics
  • Data modeling and optimization

We may release information if required by law, legal process, or to protect our company and customers.

Non-personal, aggregated data may be shared with marketing partners.

In the event of a business sale or acquisition, customer data may be transferred, but privacy practices will be respected.

Security Measures – How We Protect Your Data

We use SSL encryption and secure servers.
You must protect your account password; notify us if it is lost or misused.

Accessing, Updating, or Correcting Your Information

You may update personal information during checkout or by contacting Customer Care.

How to Opt Out of Emails & Marketing Messages

You may unsubscribe from promotional emails via:

  • The “Unsubscribe” link in any email
  • Contacting us directly

Requests may take up to 2 weeks to process.

Order confirmations will still be sent when you shop online.

External Links – Third-Party Websites

Rizeofhope.com may link to other websites.
Their privacy practices are not controlled by us.
Always review third-party policies before sharing personal information.

Social Media Posts & Customer Reviews

Any publicly posted social media content featuring Rize of Hope products may be reposted by us across:

  • Website
  • Social media channels
  • Email newsletters

Attribution will link to your public profile when available.

Sweepstakes & Online Surveys

Sweepstakes will include separate rules explaining data usage.
Survey information is handled under this Privacy Policy.

Updates to This Privacy Policy

We may revise this Privacy Policy at any time.
Updates become effective 30 days after posting.

Last revised: 13/10/2025

Terms & Conditions – Ordering from Rize of Hope

Satisfaction Guarantee

If you’re not satisfied, contact us within 14 days for a refund or replacement.
Refer to our Refund & Shipping Policy before returning items.

Payment Methods Accepted

We accept: Visa, MasterCard, Discover, Amazon Pay, PayPal, Chime.

Javascript and cookies must be enabled for online ordering.

Changing or Canceling Orders

Orders ship within 24 hours, so contact us immediately if you need changes.
If the order has shipped, please follow return instructions.

Out-of-Stock Items

Most items restock within 2–4 weeks.
Contact us for availability updates.

Refund & Shipping Policy

Order Processing & Shipping Times

  • Orders placed before 2pm PST (Sun–Wed) ship next business day.
  • Orders placed Fri–Sat ship Monday.

Heat-sensitive items should be shipped overnight.

You will receive both order confirmation and shipping confirmation emails.

Incorrect Address Responsibility

Incorrect addresses entered by the customer are the customer’s responsibility.

International Shipping Policy

We do NOT ship internationally.
Customers are responsible for customs laws, duties, and seized items.

Shipping Carriers

We use FedEx and USPS.
We may switch carriers if needed to complete delivery.

If you cannot receive FedEx/USPS packages, contact us for alternatives.

Heat-Sensitive Product Warning

Some items may melt if left outside.
Customers must ensure someone is available to receive the package.
Melted items due to delivery delays are not eligible for replacement.